POLICY
ARRIVAL
Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
AFTER HOURS APPOINTMENT
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $20.00 fee. Please contact us directly to schedule your after hours appointment.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
CANCELLATION + NO SHOW
No-shows and untimely cancellations leave gaps in my schedule that cannot be filled from the cancellation list, which in turn results in a loss of revenue. I must have 24 hours notice for cancellations or you will not be able to receive another SERVICE until you pay for the scheduled SERVICE you cancelled or didn’t show up for. Time is valuable to all of us; I hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
After scheduling your SERVICE(S), you may reschedule any time up to 24 hours before your scheduled appointment. Any cancellation or no-show following your scheduled appointment requires you to pay for the scheduled SERVICE you cancelled or didn’t show up for in order to receive another service.
A credit card on file for all new clients or appointments over $80 will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Saskatoon has to offer!
OTHER ARTISTS' WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at |Es.|thetics Lash Studio, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
NO VISITOR
Due to space limitations and business insurance restrictions, children under 16 are not allowed in the salon/studio/treatment room as a guest. Please make alternative arrangements for your children and other guests for the duration of the service.
REFUND POLICY
You are paying for my time, product, and other expenses used to provide you with a SERVICE. No refunds will be given for any reason on SERVICE(S) and or products. If you are unhappy with a SERVICE, you may contact me within 72 hours of your appointment to discuss your concerns. If a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the SERVICE(S).